Virtual Agent Academy: Using analytics to optimize Advanced Work Assignment

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Virtual Agent Academy: Routing work based on skills in Advanced Work Assignment (AWA) Virtual Agent Academy: Routing work based on skills in Advanced Work Assignment (AWA)
Virtual Agent Academy: Measure success and user journey in Conversational Analytics Virtual Agent Academy: Measure success and user journey in Conversational Analytics
Virtual Agent Academy: Assign work in real-time based on an agent Virtual Agent Academy: Assign work in real-time based on an agent's schedule
Advanced Work Assignment (AWA) Implementation Guide Advanced Work Assignment (AWA) Implementation Guide
Virtual Agent Academy: Augment your experiences with the Virtual Agent API Virtual Agent Academy: Augment your experiences with the Virtual Agent API
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ServiceNow Workforce Optimization & Advanced Work Assignment Overview ServiceNow Workforce Optimization & Advanced Work Assignment Overview
Agent Chat & Advanced Work Assignment (AWA) | Workshop Introduction Agent Chat & Advanced Work Assignment (AWA) | Workshop Introduction