E201 ‘Evolution of AI & Machine Learning in Customer Support’ with Intercom’s Fergal Reid

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Customer Support 🤝 AI Customer Support 🤝 AI
AI in the real world 🌎 AI in the real world 🌎
Enhancing customer service with AI | Fergal Reid (VP of AI at Intercom) Enhancing customer service with AI | Fergal Reid (VP of AI at Intercom)
RAAIS 2023 - Fergal Reid, Director of Machine Learning at Intercom RAAIS 2023 - Fergal Reid, Director of Machine Learning at Intercom
AI-first customer service is here ✨ AI-first customer service is here ✨
One Year Can Change Everything 🌎 One Year Can Change Everything 🌎
🤯 Groundbreaking implications for customer service 🤯 Groundbreaking implications for customer service
We believe the future of support is... 🧑🤝🤖 We believe the future of support is... 🧑🤝🤖